Privacy Policy

Effective Date: January 26, 2026

This Privacy Policy describes how Hangzhou Zhimu Fang Decoration Co., Ltd. (“Company,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use, or make a purchase from our website (the “Site”) or otherwise communicate with us.

1. Contact Information

If you have questions about this policy or your personal data rights, please contact us:

• Company Name: Hangzhou Zhimu Fang Decoration Co., Ltd.

• Email Address: info@zoormesh.com

• Phone Number: +44 7354 546660

• Address: 21st Avenue, 388, Unit 2, Room 618, Baiyang Subdistrict, Qiantang District, Hangzhou City, Zhejiang Province, China

2. Information We Collect

We collect information in several ways, primarily when you interact with our Site, customize a product, or place an order.

A. Information You Provide Directly

• Identity and Contact Data: Name, billing address, shipping address, email address, phone number.

• Transaction Data: Details about products purchased, specifically custom dimensions (width/height) and color choices.

• Account Data: Username, encrypted password, and profile information if you create an account.

• Support Data: Information you provide when contacting customer support (e.g., photos of your door frame for measurement consultation).

B. Automatically Collected Information When you visit our Site, we automatically collect certain information about your device and usage:

• Usage Data: IP address, browser type, time zone, referral source, and interaction metrics.

• Tracking Data: Information collected via Cookies, Web Beacons, and Pixel Tags.

• Session Replay Data (Microsoft Clarity): We use Microsoft Clarity to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products and online activity. Additionally, we use this information for site optimization and fraud/security purposes.

3. How We Use Your Information

We use your personal information for the following purposes:

• Order Fulfillment: To process payments, manufacture your custom-sized products, arrange for global shipping, and send order confirmations.

• Customer Service: To assist with measurement inquiries, installation guidance, and warranty claims.

• Security: To screen for potential risk or fraud (e.g., matching IP addresses with billing addresses).

• Marketing: To send you promotional emails (only if you have opted-in). You can unsubscribe at any time.

• Site Optimization: To analyze user behavior (via Clarity and Google Analytics) to improve our website layout and user experience.

4. Data Retention

We retain your Personal Information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements (e.g., keeping transaction records for tax purposes for up to 7 years).

5. Sharing Your Personal Information

We do not sell your personal data for monetary compensation. We share your information with third parties only for essential business purposes:

• Service Providers:

  • Payment Processors: Stripe, PayPal (to securely process payments).

  • Logistics: DHL, FedEx, YunExpress (to deliver your order).

  • Analytics: Google Analytics, Microsoft Clarity (to understand site performance).

• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

6. International Data Transfer

ZOORMESH is headquartered in China. By using our Services, you acknowledge that your personal information will be transferred to and processed in China. We implement appropriate technical and organizational measures (including encryption and strict access controls) to ensure your data is treated securely and in accordance with this Privacy Policy.

7. Your Rights

A. CCPA/CPRA Rights (California Residents) If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA), as amended by the CPRA:

• Right to Know: You can request a list of the personal information we collect and how we use it.

• Right to Delete: You can request that we delete your personal information.

• Right to Correct: You can request that we correct inaccurate personal information.

• Right to Opt-Out of "Sharing": While we do not "sell" data for money, using analytics tools like Google or Microsoft may be defined as "sharing" for cross-context behavioral advertising. You have the right to opt-out.

• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

B. Other States (VA, CO, CT, UT) Residents of other US states with active privacy laws have similar rights to access and delete their data. Please contact us to exercise these rights.

8. Security

We use industry-standard Secure Socket Layer (SSL) encryption to protect your data during transmission. We restrict access to your personal data to those employees, agents, and contractors who have a business need to know.

9. Cookies

We use cookies to remember your cart items and analyze site traffic. You can control and manage cookies in your browser settings. Note that disabling cookies may affect your ability to save items in your cart.

10. Children’s Privacy

Our Site is not intended for individuals under the age of 16. We do not knowingly collect information from children.

11. Contact Us

For any questions regarding this policy, or to exercise your privacy rights, please contact us at info@zoormesh.com.